Refund policy

This policy covers payments made to EcomX Ecommerce Solutions for EcomX. Payments a shop’s customers make to that shop are between them and the shop, under the shop’s own policy.

Plans

• A plan is paid for in advance. If you change your mind within 7 days of your first payment for a store and have not taken real orders on it, write to us and we will refund that payment in full.
• After that, a period that has started is not refunded, but nothing more is charged unless you renew.
• Moving to another plan carries the days you have left over to the new one, so you never pay twice for the same days.

Payments that went wrong

If you were charged twice, charged for something you did not receive, or charged by mistake, write to us within 30 days and we will refund it. A payment the provider has not confirmed is held for review rather than lost, and you will see it in your EcomX account under Billing.

Domains

• If a domain cannot be registered after you pay, the full amount goes back to your wallet automatically.
• If a renewal does not go through, what was taken for it goes back to your wallet automatically.
• Once a domain is registered, its fee has been paid to the registry and cannot be refunded, even if you stop using it.

Your wallet

Money in your wallet is yours to spend inside EcomX. Refunds of the kinds above are made to your wallet, where you can use them straight away. If you are closing your account and have a balance left, write to us and we will return it to the account you paid from, less any fees the payment provider charges us.

How to ask

Write to [email protected] from the email on your account with the order reference from your EcomX account (Billing). Refunds to a card or mobile wallet usually arrive within 7–10 working days, depending on the provider. See also our terms of service.